ABOUT URBAN TELECOM
Urban Telecom is all about excellence in service
Urban Tel is a reseller of Fixed Line, Mobile, Data and Hardware based telecommunication services focusing solely on the small to medium enterprise market.
We specifically tailor these services and develop solutions that meet our customer’s requirements.
We believe there is a huge opportunity to address the lack of customer service this market currently experiences.
It’s the reason the company was originally founded – to bring back that “can do” attitude.
We pride ourselves on providing small business customer service, while providing big business solutions!
Our team operates on a single point of accountability, so the first person you speak with will handle your query until it’s resolved
Our Mission
The passion, expertise and vision of our team are the primary reason why Urban Tel so quickly became a reality. With over 25 years of combined industry experience, the Urban Tel core team would be the envy of any organisation.A fresh, vibrant culture becomes apparent to all who deal with Urban Tel. It is this passion and flexibility that drives us in our quest to become Australia’s leading service provider for the small to corporate enterprise market.
We deliver what we promise:
- Our products are professionally designed to ensure we deliver what we promised and there is no chance of misrepresentation.
- There are no barriers between sales and provisioning at Next Telecom, communication is the key to our satisfied customers.
- We ensure your money will be spent on service that is guaranteed to perform as it should in any service industry.
Our Commitment:
- To back up our first-class services, we offer a written guarantee to respond to any enquiry within a business day.
- Our staff have been instructed to ensure emails, phone calls and written correspondence are responded to within this time frame.
- We offer 100% commitment to service and response from the first point of contact for the life of our client.
Why Clients Choose Us?
we’re proud to offer everything large and small businesses need to effectively communicate.
Our complete business telecommunications services can streamline day-to-day operations and help our clients reach out to their customers in a fast and efficient manner.
Quality
We ensure to provide best quality service
Integrity
We make it correct from all aspects
Support
We provide continuous support
100% confidentiality
We value your privacy and keep it confidential